Official Documents

Myr36 Privacy Policy – Protection of Your Personal Data in Malaysia

Myr36 is fully committed to protecting the privacy and personal data of all members. This Privacy Policy transparently explains how we collect, use, store, and safeguard your information.

Updated: January 2026
Compliant with Malaysia's PDPA
Our Privacy Commitment
Your data is protected with 256-bit SSL encryption bank-grade
We does not sell your personal data to any third party
You have full rights to access, amend, and delete your data
Complying with Personal Data Protection Act (PDPA) 2010 Malaysia
We will notify you in the event of any data breach

The Six Core Pillars of myr36's Privacy Policy

Your privacy is not merely a legal obligation for us — it is a moral responsibility we uphold every single day.

Limited Data Collection
myr36 only collects data that is strictly necessary to provide our services to you. We do not collect excessive information — every piece of data we request has a clear, openly stated purpose.
High-Standard Data Security
All your personal data and financial information is stored with industry-standard encryption. myr36 servers are protected by multi-layered firewalls and intrusion detection systems that operate 24 hours a day.
Full Control in Your Hands
You can access, update, or request deletion of your personal data at any time through your myr36 account dashboard or by contacting our support team. Your privacy, your choice.
Limited & Controlled Data Sharing
myr36 does not sell or rent your personal data. Sharing with third parties occurs only in very limited situations — such as payment processing via DuitNow, Touch 'n Go eWallet, or FPX — and only to the extent strictly necessary.
Malaysia PDPA Compliance
myr36's Privacy Policy is designed to fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA). We conduct regular compliance reviews to ensure our practices remain aligned with the latest legal requirements.
Full Transparency in Communication
In the event of any security incident involving your data, myr36 is committed to notifying you within the timeframe required by law. We believe transparency is the foundation of lasting trust.

Your Privacy Rights as a myr36 Member

Under Malaysia's PDPA and myr36's privacy policy, you have the following rights with respect to your personal data.

Right of Access
Request a copy of the personal data we hold about you at any time.
Right to Rectification
Update or correct your personal data that is inaccurate or incomplete.
Right to Erasure
Requesting the deletion of your personal data, subject to legal requirements.
Right to Object
Object to the processing of your data for specific marketing or analytics purposes.
Right to Restrict Processing
Request a temporary restriction on the processing of your data in certain circumstances.
Right to Data Portability
Receiving your personal data in a machine-readable format for transfer.
Right to Unsubscribe
Opt out of marketing communications at any time via the unsubscribe link.
Right to Complain
Lodge a complaint with the Personal Data Protection Commissioner of Malaysia if necessary.

Welcome to the myr36 Privacy Policy page. This document explains in detail how the myr36 platform at https://myr36.best collects, uses, discloses, and protects your personal data as a user of our platform in Malaysia.

Myr36 takes our responsibility to protect your privacy seriously. We comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and the highest international standards in personal data management. Privacy is not merely a legal obligation for us — it is a core part of myr36's commitment to the trust of our members.

Important: By registering for or using the myr36 platform, you consent to the collection and use of your personal data as described in this Privacy Policy. If you do not agree, please refrain from using the myr36 platform and contact us to request the deletion of your account and data.
1
Introduction to the myr36 Privacy Policy

Myr36 is an online Sports Betting and casino platform operating in Malaysia. We understand that your personal data is a trust placed in us, and we do not take that responsibility lightly. This Privacy Policy is written in plain, straightforward language — not confusing legal jargon — because we believe every member deserves to fully understand how their data is managed.

This policy applies to all information collected through the myr36 website, user accounts, communications with the support team, and all other services offered by the myr36 platform. It covers data you provide directly to us, data collected automatically when you use the platform, and data we receive from legitimate third parties.

2
Types of Personal Data We Collect

Myr36 collects various types of personal data depending on how you interact with our platform. Below is a full breakdown of the data we may collect:

Data Category Sample Information Collection Method
Identity Information Full name, date of birth, identification card number (MyKAD) Registration form & KYC process
Contact Information Email address, phone number, residential address Account registration & profile updates
Financial Data Bank account name, account number (partial), transaction records in MYR Deposit & withdrawal processing via DuitNow, Touch 'n Go, FPX
Usage Data Games played, total wagers, session duration, login frequency Collected automatically during platform use
Technical Data IP address, device type, web browser, operating system, screen resolution Collected automatically via server logs
Communication Data Support chat records, emails sent to us, complaints Direct interactions with the myr36 support team
Important Note: myr36 does not directly collect credit card numbers. All payments via DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, and FPX are processed through licensed and secure payment gateways. myr36 only receives transaction confirmations — not your full payment details.
3
How myr36 Uses Your Personal Data

The personal data we collect is used for the following purposes, each with a valid legal basis under Malaysia's PDPA:

  • Account Management: Creating and managing your myr36 account, processing registration and login, and ensuring the security of your account
  • Service Delivery: Allowing you to play games, place Sports Betting on Malaysia Super League and EPL football, badminton, cricket, e-sports, and all other available services
  • Transaction Processing: Processing deposits and withdrawals via local Malaysian payment methods including DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, Maybank2u, and CIMB Clicks
  • Identity Verification (KYC): Fulfil anti-money laundering (AML) legal requirements and verify member age eligibility
  • Customer Support: Respond to enquiries, resolve complaints, and provide technical support to myr36 members
  • Platform Security: Detect and prevent fraud, account abuse, and other unlawful activity on the myr36 platform
  • Responsible Gaming: Monitor gameplay patterns to identify signs of problem gambling and activate appropriate protection tools
  • Marketing Communications: Sending information about promotions, bonuses, and platform updates — only with your consent and can be opted out at any time
  • Analytics & Improvement: Understanding how members use the platform to continuously improve the overall user experience

Myr36 will not use your personal data for any purpose beyond those stated above without first obtaining your additional consent.

4
Sharing Data with Third Parties

Myr36 does not sell, rent, or trade member personal data to any third party for commercial purposes. However, there are limited situations where data sharing is necessary to provide services to you:

  • Payment Processors: Licensed payment gateways such as DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, and FPX providers receive the transaction data necessary to process your deposits and withdrawals
  • Game Providers: Game providers such as Pragmatic Play, PG Soft, and Habanero may receive anonymised user identifiers for game logging and winnings processing purposes
  • Legal Authorities: Where required by Malaysian law or a valid court order, myr36 will disclose the necessary data to the relevant authorities
  • Anti-Fraud Agency: In cases of suspected fraud or money laundering, relevant data may be shared with the responsible agencies
All third parties that receive data from myr36 are required to comply with data protection standards equivalent to or stricter than our own. myr36 signs data processing agreements with all third-party partners.
5
Security & Data Protection

Myr36 continuously invests in best-in-class security infrastructure to protect your personal data. The technical and organisational security measures we have implemented include:

  • 256-bit SSL/TLS encryption for all communications between your browser and myr36's servers
  • Encryption at rest for all sensitive data
  • Strict role-based access controls — only authorised personnel may access member data, and only to the extent required for their specific duties
  • Round-the-clock 24/7 security monitoring and anomaly detection systems
  • Regular security audits conducted by independent experts
  • Tested and documented incident response procedures
  • Mandatory data security training for all myr36 staff

While we take all reasonable precautions, no security system is 100% impenetrable. You also play an important role in protecting your account — use a strong password, never share your login credentials, and log out after every session, especially on shared devices.

In the event of any data breach involving your personal data, myr36 will notify you and the Personal Data Protection Commissioner of Malaysia within the timeframe required by law.

6
Cookies, Tracking & Similar Technologies

Myr36 uses cookies and similar tracking technologies to enhance your experience on the platform, maintain session security, and understand how users interact with our platform.

Types of cookies we use:

  • Essential Cookies: Required for the platform to function properly — including login session cookies, security cookies, and language preference cookies. These cookies cannot be disabled without affecting platform functionality
  • Performance Cookies: Collecting anonymous information about how visitors use the platform to help us improve the user experience
  • Functional Cookies: Remember your preferences such as language and display settings to deliver a more personalised experience
  • Security Cookies: Helps identify suspicious activity and protects your account from unauthorised access
You can manage cookie settings through your web browser. Disabling certain cookies may affect some functionality on the myr36 platform. For instructions on managing cookies across different browsers, refer to your browser's help section.
7
Data Retention Period

Myr36 retains your personal data for as long as necessary to fulfil the purpose of collection and to comply with legal requirements. The following are general retention period guidelines:

  • Active Account Data: For as long as your account remains active on myr36
  • KYC & Identity Verification Data: Minimum 5 years after account closure, in line with Malaysia's AML legal requirements
  • Financial Transaction Records: Minimum 7 years in accordance with Malaysia's tax and financial legal requirements
  • Support Communication Log: 3 years after case resolution for reference and training purposes
  • Marketing Data: Until you withdraw consent or request deletion

Once the applicable retention period has elapsed, your personal data will be securely deleted or anonymised using approved procedures. Anonymised data may be retained indefinitely for statistical and service improvement purposes.

8
How to Exercise Your Privacy Rights

To exercise any of your privacy rights as outlined in this Privacy Policy, you may contact myr36's Data Protection Officer through the following channels:

  • Email: support@myr36.best with the subject line "Privacy Rights Request"
  • Live Chat: Via the myr36 platform 24/7
  • WhatsApp: Numbers available on the myr36 platform

When submitting a request, please provide: your full name, your myr36 account username, the type of request you are making, and any relevant additional details. myr36 will verify your identity before processing the request to ensure the security of your data.

We are committed to responding to all privacy rights requests within 30 working days. For complex requests, we will notify you within 30 days as to whether additional time is needed, with a maximum period of 90 days from the date of the original request.

If you are dissatisfied with myr36's response to your privacy rights request, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia under the Ministry of Digital. We encourage you to reach out to us first, as we are committed to resolving any privacy concerns internally.
9
Children's Privacy

Myr36 is a platform intended exclusively for adults aged 18 and above. We do not knowingly collect or process personal data from anyone under the age of 18.

If we discover that personal data of a minor has been collected without our knowledge — for example, if someone under the age of 18 registered by providing false age information — we will take immediate action to delete that data and close the account.

If you are a parent or guardian who believes your child has registered an account on myr36, please contact us immediately at support@myr36.best. We will investigate and take appropriate action within 48 hours.
10
Changes to This Privacy Policy

Myr36 may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. When we make significant changes, we will notify you via:

  • In-platform notifications on myr36 when you log in
  • Email to the address registered to your account
  • Update the "Last Updated" date at the top of this page

Changes will take effect within 7 days of the notification date, except where immediate changes are required for security or legal compliance reasons. Your continued use of the myr36 platform after the effective date constitutes your acceptance of the updated policy.

We encourage you to review this page periodically. The latest version of myr36's Privacy Policy is always available at https://myr36.best/privacy-policy, and the most recent update date is clearly displayed at all times.

11
Contact the myr36 Data Protection Officer

If you have any questions, concerns, or requests regarding myr36's Privacy Policy or the handling of your personal data, do not hesitate to get in touch. The myr36 team is available to assist you in both Malay and English.

  • Privacy Email: support@myr36.best (please include "Privacy" in the subject line)
  • Live Chat 24/7: Directly from the myr36 platform
  • WhatsApp: Available via the in-platform number

We are committed to responding to all privacy-related enquiries within 3 business days. For formal requests requiring action — such as data access or deletion — we will provide an initial response within 7 business days and complete the request within 30 business days.

Thank you for taking the time to read this complete myr36 Privacy Policy. Your trust is our most valued asset, and we are committed to always respecting and protecting your privacy as a loyal myr36 member.

Most Frequently Asked Questions About Privacy at myr36

Absolutely not. myr36 does not sell, rent, or trade members' personal data to any third party for advertising or third-party marketing purposes. Your data is used solely to deliver myr36's services to you, process transactions, and improve the platform. If you receive any marketing communications from myr36, it is because you gave your consent during registration — and you may opt out at any time via the unsubscribe link or by contacting our team.

You may request a copy of your personal data by emailing support@myr36.best with the subject line "Data Access Request". Please include your full name and myr36 account username to facilitate the verification process. myr36 will first verify your identity through our standard security process before disclosing any data, then provide a complete copy in a readable format within 30 business days.

Yes. myr36 does not directly store your full bank card or e-wallet account details. All payments via DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, Maybank2u, and CIMB Clicks are processed through licensed, PCI-DSS certified payment gateways. myr36 only receives a transaction verification token — not your full account number or banking password. This means that even in the event of a data breach at myr36, your full banking information remains unaffected.

Yes, you may request the deletion of your personal data. However, please be aware that certain categories of data are required by Malaysian law to be retained even after account closure — such as KYC records and financial transaction records, which must be kept for the minimum period prescribed under AML and tax legislation. Data in these categories cannot be deleted before the mandatory retention period expires. All other data not subject to legal retention requirements will be deleted within 30 days of your request.

Yes, myr36 monitors member gameplay activity for several important reasons. First, to maintain platform integrity and detect any fraudulent activity such as the use of bots or system manipulation. Second, for our Responsible Gaming programme — we monitor playing patterns to identify early signs of problem gambling and take appropriate preventive action. Third, for legal compliance purposes, including AML reporting where required. Gameplay activity data is not shared with external parties for commercial purposes.

Your Data is Safe. Your Gaming Experience Awaits.

Register for free at myr36 and enjoy over 700 games on a platform that is safe, transparent, and committed to protecting your privacy as outlined in this Privacy Policy.

Compliant with Malaysia's PDPA
256-bit SSL Encryption
Data not sold
24/7 Privacy Support
Bahasa Melayu