Myr36 Responsible Gaming – Play Safe, Play Smart

Responsible gaming refers to a balanced approach to playing — where digital entertainment is enjoyed within pre-set time and financial limits, without negatively impacting your daily life.

In Malaysia, as in many other countries, the vast majority of adult players can enjoy Sports Betting, slots, baccarat, and online casino games as a fun pastime without any issues. That said, as with any recreational activity involving money, a small number of individuals may find it difficult to keep their playing habits in check.

Myr36 takes this responsibility seriously — not merely because the law requires it, but because we genuinely care about the wellbeing of our members. Every product and policy decision we make takes into account the impact on the Malaysian player community we serve.

Here are the practical guidelines we recommend for all myr36 members to keep every gaming session enjoyable and in control:

• Set a budget before you play: Before depositing into your myr36 account, decide how much you are comfortable spending. Think of it like a cinema ticket or a restaurant meal — money you are happy to spend on entertainment. The minimum deposit at myr36 is just RM10, letting you enjoy the experience without significant financial pressure.
• Don't treat gaming as a way to make money: Game outcomes are determined by independently certified RNG (Random Number Generator) technology. No strategy or system can guarantee long-term winnings. A realistic approach is to treat every session as entertainment, not an investment.
• Take regular breaks: Avoid playing for hours on end. Set session time limits and take breaks to eat, exercise, or spend time with family. Better decisions are made with a fresh mind.
• Do not play when you are emotional: Avoid playing when you are feeling stressed, low, or angry. An unstable emotional state can lead to impulsive betting decisions that you will regret later.
• Accept losses gracefully: Losses are part of the game. Don't try to "win back" what you've lost by increasing your bets. Chasing losses is one of the most dangerous patterns in gambling and frequently leads to far more serious problems.
• Make use of the available control tools: myr36 offers deposit limits, loss limits, session time limits, cool-off periods, and self-exclusion — all of which can be activated directly from your account dashboard. Use these tools proactively, not just when things have already reached a critical point.

Remember that playing on myr36 should be just a small part of a balanced life — not the centrepiece of it. Your family, career, health, and social relationships matter far more than any online game.

All self-control tools on myr36 are accessible from the "Account Settings" or "Responsible Gambling" section of your dashboard after logging in. Here's a quick guide to each tool:

How to Set Deposit Limits

Log in to your myr36 account → Click "Profile" → Select "Responsible Gaming" → Deposit Limit → Choose a period (daily/weekly/monthly) → Enter the limit amount → Confirm. The limit takes effect immediately. To increase your limit, a 7-day waiting period applies after the request — this is to ensure your decision is not an impulsive one.

How to Activate a Break Period

Log In → Account Settings → Responsible Gaming → Cool-Off Period → Select your preferred duration (24 hours, 72 hours, 1 week, or 1 month) → Confirm. You will not be able to log in or make any transactions during this period. Your balance is safe and withdrawals can be processed once the period ends.

How to Activate Self-Exclusion

Log in → Account Settings → Responsible Gambling → Self-Exclusion → Select a period (6 months, 1 year, 3 years, or permanent) → Read the terms carefully → Confirm. Once activated, your account will be blocked immediately. You cannot cancel Self-Exclusion within the chosen period. If you have difficulty activating this on your own, contact support@myr36.best and we will assist you promptly.

Are you concerned about the gambling habits of someone you care about? You're not alone. Family and friends are often the first to notice signs of problem gambling — sometimes before the individual themselves does.

Here are some guidelines to help you support your loved one:

• Approach the conversation with empathy: Choose a calm moment to have the conversation. Avoid accusations or criticism that may put them on the defensive. Focus on your concern for their wellbeing, not on their actions.
• Offer support without judgement: People struggling with problem gambling often feel ashamed and alone. Knowing they have unconditional support from their loved ones can be a pivotal turning point.
• Do not pay off their gambling debts: Even with the best of intentions, paying off debts incurred through gambling can inadvertently enable your loved one to keep playing without facing the consequences of their own actions.
• Contact myr36 for assistance: If you believe your loved one has an account with myr36 and is experiencing difficulties, please contact our support team at support@myr36.best. With the appropriate consent, we can assist with the self-exclusion or account limit process.

Myr36 takes the protection of minors extremely seriously. Our platform is strictly for adults aged 18 and above, and we invest in multiple layers of protection to ensure this:

• All myr36 account registrations require age verification via MyKAD information
• A rigorous KYC (Know Your Customer) process to verify the identity of every new member
• Automated detection system that identifies suspicious usage patterns
• Ongoing monitoring to detect potential age fraud

If you're a parent or guardian concerned that your child may be accessing myr36, you can use parental control software on devices in your home. We also encourage open conversations with teenagers about the risks of gambling and the importance of waiting until adulthood before engaging in any form of betting.

Myr36's commitment to responsible gaming goes beyond a policy document — it is reflected in every aspect of how we run our business. Here are some concrete things we do:

On the product side, we ensure all self-control tools are easy to find and use — not buried in hard-to-navigate menus. We do not employ design techniques intended to encourage excessive play or create a sense of urgency to keep gaming.

In our marketing communications, we do not target individuals who have applied for Self-Exclusion with any promotions or invitations to return. We do not use imagery that glamorises heavy losses or portrays gambling as an easy path to wealth.

Within customer support operations, myr36 staff receive training on how to identify signs of problem gambling and how to respond with empathy and effectiveness. When we identify an account displaying concerning patterns of play, we will proactively reach out to offer assistance.

On the technology side, our system monitors gaming patterns and automatically triggers a review when certain behaviours are detected — such as unusually long sessions, sudden spikes in bet amounts, or loss-chasing patterns. In these situations, we may reach out to the member to offer information about the available self-control tools.

Myr36 believes that real success is not measured by transaction volume alone, but by the quality of experience we deliver to our Malaysian player community — and a quality experience means one that is safe, fair, and responsible for everyone. We are committed to continuously improving our responsible gaming program based on industry best practices and feedback from the myr36 member community.

If you have any suggestions on how we can improve the myr36 responsible gambling programme, we'd love to hear from you — please share your feedback via support@myr36.best. Your input means a great deal to us.